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3Sixty Multi-Channel e-Services Consulting
Four step consulting
There is now a consensus that for a Customer Relationship Management strategy to produce the desired results a multi-channel integrated approach must be taken. Because the majority of businesses are now 'multi-channel it is essential that the customer is given a consistent experience no matter which channel is visited, and is offered a uniform service throughout. Additionally, customers expect to have good access throughout without any unnecessary navigation. No matter how attractive an interface is, if a customer can't gain access then the customer relationship will be damaged or at worst, lost.
We've helped a number of clients through our unique multi-channel e-services consulting services. Here, after a short consultation period, we help guide them towards making informed decisions about the technology they need, what they don’t need, where their paying too much, where they should be investing more, and how they can maximise their overall return on new technology expenditure. Our four step consulting approach is simple, thorough and to the point:
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Business Review
- Understand the business
- Analyse key business processes/workflow's
- Identify bottlenecks
- Review current technology set up
Requirements Framework
- Summary of key requirements resulting from the Business Review.
Solutions Framework
- Recommendations on the digitisation of key business processes
- Technology summary
- Support & maintenance summary
- Vendor selection criteria
- Overall cost and ROI
Implementation Strategy
- Outlining the timeframe for phased implementation
Our consulting solutions aren't just for large corporations. We also provide customised consulting services for medium and smaller sized companies. For example we can assist start-up companies to market their products and services through the effective use of new technology and the Internet.
For more information contact us at info@3sixtysolutions.com